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Outsource your E commerce store management service

  • Outsourcing is Good But Engaging the Customer with Discounts and Offers Generate Sales more than Push Marketing. I am Allen Mark and I am a Digital Marketer of Chiquito restaurants we tried So Hard to Get Client through FB Ads, PPC, Seo we didn't get many sales but when We started sharing our Chiquito promo code the Result was different. So what we have Learned try to engage your Customer rather than pushing them Back with your Old Marketing Techniques.

      January 11, 2021 3:43 AM PST
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      January 4, 2021 5:43 AM PST
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      January 3, 2021 2:32 AM PST
  • Thanks in favor of sharing such a good idea, Official website
      November 18, 2020 5:32 AM PST
  • You must be aware that some businesses like delivery companies, eCommerce aggregators and online services have sky-rocketed their sales during the lock down. If you are one of the eCommerce sellers looking to expand their shop and cut cost for customer service help, you might be thinking whether outsourcing is good or bad? Technokrats specializes in providing outsourcing customer service for Ebay, Amazon, Walmart & Shopify. 

    Here is a list of eCommerce support services

    Platforms used: M2E Pro & Oberlo fulfillment appfor managing Amazon and EBay 
    Market Place: Amazon, eBay, Walmart etc.
    Expertise: Order Management, Tickets, Listing QC and almost all the verticals like Credits, Claims, Returns messaging, Voice and Chat support

    Order Management: Handling everything from the stage when the customer places an order and until the order is out for shipment. This includes vendor follow-ups, tracking updates etc.

    Tickets: Handling tickets include any query that a customer may have, it may be pre or post product sale. All VAs have good English writing skills and also canned response to save time.

    Credits: This part includes all types of refunds. Sometimes the refund is made where the customer misunderstands the listing and files return request (Total order amount minus 20% restocking fee and the shipping charge). Every guideline and parameters are followed before making the refund.

    Claims: This includes all the claims that are being filed by the customer in the Marketplaces (A to Z, Resolution center etc) and the ones filed with the vendors to get credits or send out replacement etc. 

    Return Requests: Customers may not like the items or may have received the wrong one from the vendor and filed a return. VAs work it out over a call with the customer and the vendor as the situation requires. Negotiating with irate customers with a personal touch is routine work for them.

    Listing QC: This part requires to check listings based on the Vendor and the Marketplace and match both to make sure the customer receives what is ordered that may require assigning a New ASIN to an Item, assigning an existing listing to a SKU or Using the UPC to update the listing. With Photoshop skills, we work on the image specifications and optimize title & description with vital keywords.

    TechnoKrats provide 24/7 virtual assistants to manage orders within the stipulated time frame, liasoning with vendors, resolve disputes over phone, chat and mails, handle returns & refunds and prepare daily reports. We are aware of the importance of customer reviews and metrics that influence the reputation and success of the store.

      May 11, 2020 9:04 AM PDT