The backer export (available from your Backer Report) lets you export all your backer data into a spreadsheet where you can organize and sort the information to meet almost any need.

You can see backers name, amount funded, payment method and mode used while backing your project.

To communicate with your backers, you can post announcements in your project’s profile page. You can also start a discussion if want any opinion of your backers.

Each launched project is a learning experience, so if you're planning to re-launch a project that wasn't successful in reaching it's goal, just make sure you've taken stock of what worked and what didn't. Here are some common points that creators usually reexamine:
a) Your project's goal and budget.
b) Your supporters. Did you let your supporters know about your project?
c) Your promotion plan.

The Estimated Delivery Date is intended to set expectations for backers on when they will receive rewards. Setbacks are possible with any project — creative ones especially. When the unforeseen occurs, creators are expected to post a project update explaining the situation. Sharing the story, speed bumps and all.
Creators who are honest and transparent will find backers to be far more forgiving. We’ve all felt the urge to avoid things when we feel bad about them, but leaving backers in the dark makes them assume the worst. It not only reflects badly on the project, it’s disrespectful to the support that community has given. Regular communication is a must.

Yes, of course! You can always try again and relaunch with a new goal, whenever you're ready.
Before relaunching, we recommend taking some time to review your project to see what might be improved the next time around.

Backers: You can contact your backers from ‘Backers Report’ section of the dashboard of your project. You can compose message for specific backer or all backers at once.

Non-backers: The members who are interested in your project and wants to contact you before backing your project, can do so via ‘Contact me’ button placed on the project profile page.

You can track your project’s progress from ‘My Projects’ page or from the project’s profile page.

You can find your created projects, backed / liked / favorited projects at one place, i.e. at ‘My Projects’ page.

a) You can change your promotion strategy.
b) Ask friends and family to share your project with their networks. Getting your project beyond your immediate supporters can only help.
c) Share your project via blogs, newsletters etc.

You should start planning as soon as you decide you want to run a project. Start by thinking through who your existing fans and contacts are and organizing their information into an actionable contact list.

Choose different social media’s and ways to promote your project. This way it will reach out to maximum people. You can also ask your friends, family members, team members etc. to spread the word about your project.

Yes, your project will be live automatically once it is approved by site admin.

Yes, you can run more than one project at once. But, we recommend you to focus on one project at a time as it requires lots of your effort, time and patience.

Yes. For example, if you have started an art based project and you put it in the Art subcategory i.e. Design, your project will appear in the both Art and Design category / sub-category.

You are unable to edit / delete reward of your project because of possible below reasons:
1. Reward Selected: Once a reward is selected by even a single backer then few fields become non editable like: Backed Amount, Estimated Delivery, Shipping Details and Reward Quantity.
2. Project Completed: Once a project has reached its goal in defined set of time, rewards of these projects cannot be edited or deleted whether it has been selected any backer or not.
[Note: If Project Owner still wants to edit / delete the selected reward then he can contact to the site admin. Site admin can do the needful changes.]

Yes, it is possible to run a Project without creating any rewards in it. There is always one option to back the project with any desired amount and that is without selecting any rewards.
To create rewards in a project, follow below steps:
1. Open the profile page of the project.
2. Now, go to the dashboard of this project.
3. Click on “Rewards” from the options displaying on left side of the dashboard page.
4. Create / edit / delete various rewards from here.

Yes, it is possible for a project to be funded more than the set goal amount or more than 100%.

You are unable to delete your project because of possible below reasons:
1. Project Backer’s: When the project is funded even by a single backer.
2. Member Level Settings: ‘Allow Deletion of Projects?’ is disabled for the member belonging to the particular member level.
If Project Owner still wants to delete the project then he can contact to the site admin. Site admin can take proper action in such scenario like: to refund the backed amount to the respective backer and delete the project.
[Note: In case, no one has backed the project or the project is in draft mode, then Project Owner can delete that project.]

You are unable to edit your project because of possible below reasons:
1. Published Project with at least 1 Backer: When a project is in draft mode, it is not finalized so all the details related to that project are editable. But, once a project is published and is backed by at least one backer then few fields are non editable like: Project Duration and Funding Amount.
If Project Owner still wants to edit the published project then he can contact to the site admin. Site admin can take proper action in such scenario and do the needful changes.

You can charge shipping cost for rewards selected by backers of certain places. To do so choose the location where you want to ship your reward and add the shipping charges in the textbox appearing along with it. This shipping cost will be added to the amount set for that reward when a backer selects the reward to fund your project.