The first step is checking the Estimated Delivery Date on the project page. Backing a project is a lot different than simply ordering a product online, and sometimes projects are in very early stages when they are funded.
If the Estimated Delivery Date has passed, check for project updates that may explain what happened. Sometimes project owners hit unexpected roadblocks, or simply underestimate how much work it takes to complete a project. Project owners are expected to communicate these setbacks when they happen.
If the project owner hasn’t posted any update, send them a direct message to request more information about their progress, or post a public comment on their project asking for a status update.

Projects have an Estimated Delivery Date under each reward on the project page. You can view the Estimated Delivery Date either on the project profile page. This date is entered by project owners as their best guess for delivery to backers.

Yes, you will receive the invoice for you backed amount on your registered email address. You can also print invoice of the backing details from ‘My Projects’ section.

You can keep track of your backed details related to various projects from ‘My Projects’ section. You can also print invoice of the backing details from here.

You can see the full biography of the project owner by clicking on the ‘Full Bio’ button present on the project profile page. Here, you can also the link of other social media profile of the project owner like: Facebook, Twitter, LinkedIn, Google Plus etc.

This depends entirely on you. You can make your contribution anonymous while backing the project.

Yes, you will be notified about the success and failure of the project which you have backed.

Amount backed can be refunded back or not is entirely dependent on the project owner and site admin. So, in case of any refund, please contact project owner or site admin.

You can click on ‘Contact Me’ button placed on project profile page to contact the Project Owner for any queries related to his project.

Yes, you can back a project more than once.

You can back a project in two ways:
a) Back Button: Click on back button and you will be re-directed to the page with all the list of rewards and an option to back any amount to the project.
c) Reward Selection: choose the reward listed on the project profile page and you will be redirected to the page where that reward is pre-selected.

Next step is to fill your delivery address and pay for the back amount using available payment options.

To find interesting projects as per your preference follow below steps:
a) Go to ‘Browse Projects’ page.
b) Enter the criteria in the search form as per your preference.
c) You can go through the projects as per the searched criteria.

The backer export (available from your Backer Report) lets you export all your backer data into a spreadsheet where you can organize and sort the information to meet almost any need.

You can see backers name, amount funded, payment method and mode used while backing your project.

To communicate with your backers, you can post announcements in your project’s profile page. You can also start a discussion if want any opinion of your backers.

Each launched project is a learning experience, so if you're planning to re-launch a project that wasn't successful in reaching it's goal, just make sure you've taken stock of what worked and what didn't. Here are some common points that creators usually reexamine:
a) Your project's goal and budget.
b) Your supporters. Did you let your supporters know about your project?
c) Your promotion plan.

The Estimated Delivery Date is intended to set expectations for backers on when they will receive rewards. Setbacks are possible with any project — creative ones especially. When the unforeseen occurs, creators are expected to post a project update explaining the situation. Sharing the story, speed bumps and all.
Creators who are honest and transparent will find backers to be far more forgiving. We’ve all felt the urge to avoid things when we feel bad about them, but leaving backers in the dark makes them assume the worst. It not only reflects badly on the project, it’s disrespectful to the support that community has given. Regular communication is a must.

Yes, of course! You can always try again and relaunch with a new goal, whenever you're ready.
Before relaunching, we recommend taking some time to review your project to see what might be improved the next time around.

Backers: You can contact your backers from ‘Backers Report’ section of the dashboard of your project. You can compose message for specific backer or all backers at once.

Non-backers: The members who are interested in your project and wants to contact you before backing your project, can do so via ‘Contact me’ button placed on the project profile page.

You can track your project’s progress from ‘My Projects’ page or from the project’s profile page.