Terms & Conditions

- Only customers holding a valid Ticket will be admitted to the Event. There are a limited number of Tickets (and different types of Tickets) available for each Event, and therefore purchase of Tickets is strictly subject to availability.
- You must retain this Ticket on Your person at all times during the Event. In addition, for The Great Escape, entrance to certain performances is subject to the purchase of an additional Ticket or “top-up” Ticket and for those performances only persons holding such a Ticket will be allowed access.
- Your Ticket may be invalidated if any part of it is removed, altered or defaced.
- Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase. Tickets are not issued on a sale or return basis and refunds will not be made on returned Tickets unless provided for under these Terms and Conditions.
- The Promoter will not be responsible for any Ticket that is lost, stolen or destroyed. You are solely responsible for the safe-keeping of Your Ticket. It is not always possible to issue duplicate Tickets. If duplicates are issued, a reasonable administration fee may be charged.
- Tickets are barcoded and each barcode is unique and only allows one entry to the Event.