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January 27, 2021 - posted by
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One of the most well-known Lean concepts is that of “flow”. The most familiar example of flow is the automotive... moreOne of the most well-known Lean concepts is that of “flow”. The most familiar example of flow is the automotive assembly line. On an assembly line products flow through a factory moving through different workstations at a steady rate until they roll off the assembly line completed.
This, of course, is how cars are assembled. And we all know that the automotive industry, especially Toyota, is the inspiration for Lean Thinking. But what if you don’t make cars or are even involved in mass production? What if you are not even involved in production at all and are in a service business. What possible relevance can flow have to your business? This is a question I get asked all the time and, in this article, I hope to explain how flow can be relevant to any process. less
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